Delivery time
The actual delivery time per product is listed on the website of FAM Flower Farm.
- Dahlia tubers are delivered from half March, until that time we stock the tubers under perfect conditions for you. Unfortunately, we can not deliver the tubers earlier because we can't guarantee the quality, dahlia tubers are very sensitive to frost or conditions that are too dry or wet during the winter period. We supply the last tubers until about mid-June, after then it is too late to plant them.
- Tulip bulbs and daffodil bulbs are supplied from October to early December.
Stock products are dispatched in the same week of ordering.
If you want to know the delivery time of larger quantities, please contact FAM Flower Farm by email: info@famflowerfarm.com
In the case of non-stocked products, the date of delivery depends on our breeding season.
Products with different delivery times
It is only possible to order products with the same delivery date. We cannot combine dahlia orders with tulip or daffodil bulbs as these are shipped in different periods. Our minimum order value and shipping cost are based on 1 delivery per order.
Delay
We deliver our products within the specified delivery time. If your order is delayed, you will receive an email from FAM Flower Farm.
Shipping confirmation
Once your order has been sent, you will receive a shipping confirmation by e-mail.
In this email message, you will find a Track & Trace number. Using this number and instructions from the shipping confirmation, you can track your order online.
Not at home at delivery
If no one is present at the delivery address when our carrier delivers your order, the carrier will take your order back or deliver it at the neighbors.
The carrier will try to deliver it again and after the 2nd time, your parcel will go to a pickup point. Please follow your track & trace mail to see where your parcel is and where you can pick it up.
The postal service does not leave any notes behind anymore.
Damage or defect upon delivery
The risk of damage or loss of delivery is borne by FAM Flower Farm.
So you do not have to worry about it. If you have received your order, we ask you to inspect the products properly.
The inspection can take place after you have signed a waiver for the driver. With this signature, you only confirm the number of packages you received. When the driver resumes his work, you can carry out the inspection.
Despite our efforts to deliver your order accurately, it may seem that you are not satisfied with something.
Once you have received your order, we ask you to inspect the products properly. Even if you do not use the products immediately, it is important that you inform us within 3 working days of any damage, defect or shortage upon delivery.
If you notice damage or delivery shortage we would like to receive photos for a prompt handling.
Below are the guidelines:
1 - A picture of the entire size / exterior of the package, showing the overall condition of the package;
2 - a photo of the shipping label;
3 - A picture of the opened package, with the contents and inner packaging IN the package being clearly visible;
4 - A picture of the full size of the bulbs, tubers or flowers.
6 - A detailed photo (close-up) of the actual damage to the item.
As soon as we have received all your photos by e-mail, we can handle the complaint as soon as possible
